General Summary of Position :

The Dispatcher Level III oversees and monitors the work performed by Dispatcher Level I’s. Incumbents in this position establish staffing schedules, coordinate and conduct employee trainings and oversees and ensures compliance with university policies and procedures, as well as the rules and regulations of the Federal Communications Commission.

Incumbents also receives, reviews and transmits messages over a state and federal computer network, a fixed radio broadcast system, a police records management system and telephone, all under the rules and regulations of the Federal Communications Commission.

Employees in this class operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information;

coordinate radio communications; and perform related work as required.

Examples of Duties :

• Supervise the work of Dispatcher Level I and Level II establish staffing schedules and duty assignments.
• Coordinate and conduct employee trainings to make certain that employees stay current on university policies and procedures and the rules and regulations of the Federal Communications Commission.
• Assume operational control and receive, review and transmit emergency and law enforcement communications from radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
• Oversee and monitor communications with Homeland Security Warning System, Federal Emergency Management Agency (FEMA) and Massachusetts Emergency Management Agency (MEMA).
• Provide information via communications systems to law enforcement personnel who are engaged in major law enforcement actions.
• Respond to requests for information from other law enforcement agencies.
• Monitors various radio frequencies to receive, evaluate and forward information.
• Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
• Maintains records and logs of information such as all messages received and transmitted and individuals or authorities to contact in emergency situations via computer aided dispatch (CAD) system.
• Access Registry of Motor Vehicles (RMV) and Criminal Justice Information System (CJIS) records to assist Campus Police Officer’s requests.
• Active the Campus Emergency Notification System (ENS) at direction of shift supervisor.
• Apply campus security (Clery Act) standards at the direction of shift supervisor.
• Search files to obtain information in response to inquiries.
• Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.
• Check operating condition of equipment and reports malfunctions to the proper authority.
• Observes, through a closed circuit television system, traffic movements and conditions such as accidents, fires and other hazards to ensure campus safety.

Minimum Qualifications :

Graduation from high school and / or possession of a high school diploma and at least three years of work experience in the operation of emergency telecommunication systems, one year of which must have been in a supervisory capacity.

• Ability to be certified by the Association of Public Safety Communications Officials (APCO).
• Employee must pass the Criminal Offender Record Information (CORI) check and provide fingerprinting.
• Knowledge of the principles and practices of supervision.
• Knowledge of the proper telephone procedures for making and receiving agency calls.
• Knowledge of the methods of operating mobile and fixed radio communications equipment.
• Knowledge of the laws, rules and regulations governing radio communications equipment.
• Ability to use proper English grammar, both orally and in writing, clearly and distinctly.
• Ability to understand, explain and apply rules, policies, procedures and guidelines.
• Ability to give and follow oral and written instructions.
• Ability to gather information through questioning individuals.
• Ability to assemble items of information in accordance with established procedures.
• Ability to maintain accurate records.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to deal tactfully with others.
• Ability to adjust to changing situations to meet emergency requirements.
• Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations.
• Ability to exercise sound judgment and discretion.
• Ability to work a varied work schedule including but not limited to nights, weekends and holidays.

For Classified Unit Positions :

• Is the position a 37.5 or a 40 hour / week position? : 40 hour
• Is lunch paid or unpaid? : Paid
• Is this an essential personnel position? : Yes
• Is this position on-call? Yes

Supervision Received :

Last updated : 2024-02-25